Just go straight to the bottom and read the bit that says "Although there are still major issues that need to be addressed to meet with contractual compliance". There you go, in black and white confirming what we have all known for a long time, that Pertemps haven't met their contractual obligations. There are mixed hymn sheets going around if you remember this letter from a Jobcentreplus bigwig, but we got there eventually. Game, set, and the match? Unfortunately, not for the public, because Pertemps get their £2,259,282 regardless.